Receiving timely emails from Ayda is crucial to stay informed. If you're not getting them, here are some tips to troubleshoot the problem.

Troubleshooting tips

1. Check you're looking at the correct mailbox
   First off, make sure you're checking the mailbox for the email address you used to register on Ayda - this must be the same one you provided to the researcher. 
   
   Different email providers may also have separate inboxes, so double-check that you are looking in the right place.
    
2. Review your spam and junk mail folders
   Emails from Ayda may occasionally land in your spam or junk inbox or folder. Check these folders to make sure important messages haven't been mistakenly filtered. 
   
   If you find Ayda emails in these folders, mark them as Not Spam to improve future deliverability - and to save you time looking in the future.
    
3. Check your inbox capacity
   Ensure that your inbox isn't full and that you can receive new emails. If your inbox is at capacity, it may prevent new messages - including those from Ayda - from being delivered.
    
4. Verify your internet connection
   Confirm that you have a stable internet connection. A reliable connection is essential for the proper receipt of emails.
    
5. Add Ayda to your email contacts
   To prevent Ayda emails from being blocked or marked as spam in the future, add postman@helloayda.com to your email contacts. 
   
   This action helps your email provider recognise Ayda as a trusted sender, and saves you time hunting for emails in the future.
    
6. Contact Support
   If you've completed all the steps above and still haven't received emails from Ayda, please contact our Support team at support@helloayda.com. Include a detailed description of the issue, specifying the email address used for registration.