I’m Seeing An API Error Message. What Do I Do?
Written by Ayda Support
Updated at July 27th, 2024
Table of Contents
Encountering an API error message can be a frustrating experience. In this guide, we address common scenarios where API errors may occur and provide practical solutions to overcome them.
During the incentive claiming process
If you encounter an API error during the claiming process, particularly when submitting your details, it's crucial to review the information you've entered. Here are some steps to consider:
- Double-check information: Ensure that all details entered are accurate. Mistyped information, such as incorrect names, addresses, or account numbers, can trigger errors.
- Bank account compatibility: Ensure that the bank account provided aligns with the specified currency for the incentive you're receiving. Attempting to claim funds for an incompatible account (for example, an Irish bank account for a GBP project) will trigger an error message.
At other times
If the API error occurs while accessing your dashboard or at other moments unrelated to the claiming process, consider the following steps:
- Check your internet connection: Ensure you have a stable internet connection. Unstable or slow connections can lead to API errors. Restart your router or connect to an alternative network to rule out connectivity issues.
- Browser compatibility: Try accessing the platform using a different browser. Some browsers may have compatibility issues with certain APIs. Switching to an alternative browser can help identify and resolve such issues.
- Clear your cache: Accumulated cache and cookies in your browser may interfere with API requests. Clearing your browser's cache and cookies can resolve potential conflicts and improve the overall performance of the platform.
By following the outlined steps, users can troubleshoot and resolve API errors, ensuring a smoother experience when interacting with the platform. If the error persists, please contact support@helloayda.com with all the relevant information.
